🔒Security & Support

Security Features

Changing Your PIN Code

1. Open the Betero Wallet app

2. Tap on the Side menu icon to open it

3. Choose "Change PIN Code"

4. Enter your current 6-digit PIN code when prompted

5. Enter your new 6-digit PIN code

6. Confirm your new PIN code

7. Your PIN code has been successfully updated

Enabling Biometric Authentication

1. Open the Betero Wallet app

2. Navigate to Side Menu > Security

3. Tap on "Enable Biometrics"

4. Follow the system prompt to authenticate with your device's biometric method (Face ID, Touch ID, or fingerprint)

5. Biometric authentication is now enabled for wallet

Backing Up Your Wallet

1. Go to Side Menu > Security

2. Select "Show Seed Phrase"

3. Authenticate using your passcode or biometrics

4. Your 12-word recovery phrase will be displayed

5. Carefully write down all words in the exact order shown

6. Store the recovery phrase in a secure, offline location

7. You'll be asked to verify the recovery phrase by entering the words in the correct order if you install the Betero app on a new device or if you forget your PIN Code

Troubleshooting

Account Access Issues

Forgot PIN

If you've forgotten your PIN, follow these steps to regain access:

1. Uninstall and reinstall the Betero Wallet application

2. Select "I already have a wallet" from the welcome screen

3. Enter your 12-word recovery phrase exactly as recorded

4. Set a new 6-digit PIN when prompted

5. Complete the wallet restoration process

⚠️ Important: Without your recovery phrase, access to your funds cannot be recovered. Betero has no access to your recovery phrase or private keys.

Transaction Management

Transaction Stuck in Pending

If your transaction remains unconfirmed:

1. Check confirmation status

   • Locate your transaction hash (TXID) in the app

   • Search for it on the relevant blockchain explorer (Etherscan, BSCScan, etc.)

2. Network congestion

   • High network traffic may cause delays

   • Check the current network status

3. Accelerate or cancel

   • Some networks allow transaction replacement with higher fees

   • Look for "Speed Up" or "Cancel" options in your transaction details

Transaction Failed

Common reasons for failed transactions:

• Insufficient gas/network fees

• Network congestion

• Smart contract execution errors

• Insufficient token balance for gas fees

Balance Discrepancies

If your balance appears incorrect:

1. Refresh your wallet

   • Pull down on the home screen to manually refresh

Advanced Troubleshooting

Need Help?

For additional support:

• Email [email protected]

• Join our community on Telegram

---

Last updated: May 2025